Refund policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return if the product is damaged, defective, incorrect, or if you are not satisfied with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging, tags, and accessories included. Proof of purchase or order confirmation is required.

To start a return, please contact us at supportnexahome.us@gmail.com with your order details and reason for the return. Returns sent without prior approval will not be accepted.

Please inspect your order upon arrival and contact us immediately if you receive a damaged, defective, or incorrect item so we can resolve the issue as quickly as possible.

Certain items are not eligible for return, including personalized products, gift cards, clearance items, and any products that show signs of use, damage caused by the customer, or missing original packaging.

If your return request is approved, the return process may take up to 14 days from the date the returned item is received and inspected by our team.

Once your return has been inspected and approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

For any questions regarding returns, refunds, or exchanges, please contact us at supportnexahome.us@gmail.com.